Frequently asked questions
Is it necessary to purchase the bracelet initially？
Nope! You can chose to buy a blank bracelet to add onto, or you can add charms to your cart to piece together from scratch.
What is the ideal number of charms for my wrist size?
We recommend ordering between 15 & 18 charms so that you can perfectly adjust the sizing to your preference.
Our standard bracelets come complete with 17 blank or engraved charms.
You can use our Sizing Chart to get the pieces of charms to fit perfectly your wrist.
Do I have to buy the charm remover?
Nope! The charm remover is optional. Our bracelets can be personalized by hand, the charm remover just makes it quicker.
How fast is my delivery service?
Fast! We offer 10-15 business days shipping on all US/CA orders.
You can have more details about your orders using the Track order
How is the quality of the product?
Our product is waterproof, never tarnishes or greens, made with stainless steel, and designed for a secure fit, ensuring durability and style you can trust!
What are the shipping costs?
We offer free worldwide shipping for orders over 49.99 CAD. For orders under 49.99 CAD the shipping fee is 4.99 CAD.
You can use our Track order for more information.
How does the Italian charm bracelet work?
We have a special page (How it works) with a detailed explanation and instructional videos for this question!
Are there customs cost?
No, we take care of all customs costs, so you are not faced with unexpected costs.
What happens after i place an order?
Once you placed an order, you will receive a confirmation and invoice via email. Your order will be dispatched within 5 days. Once the order is shipped, you can get more information through the order number using the Track order.
What material are the charms and bracelets made of?
Our charms and bracelets are made of stainless steel. This material offers resistance to discoloration, strength and hypoallergenic characteristics, making it an excellent choice for jewelry.